Last updated: May 13, 2026
1. Introduction
CrestSkyRoutExpress ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and logistics services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly:
- Account Information: Name, email address, phone number, password, and physical address when you register for an account
- Shipment Information: Sender and receiver names, addresses, phone numbers, package descriptions, and declared values
- Payment Information: Billing address, payment method details, and transaction history (full payment card numbers are processed securely by our payment providers and are never stored on our servers)
- Communication Data: Messages, inquiries, and feedback you submit through our contact forms or support channels
- Identity Verification: Government-issued ID and documentation for driver registration and compliance purposes
2.2 Information Collected Automatically:
- Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Location Data: Approximate location based on IP address; precise GPS location for drivers who opt in to location sharing for delivery tracking
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies to maintain your preferences and improve our Services
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Process and manage shipments, provide tracking information, and facilitate deliveries
- Account Management: Create and maintain your account, process payments, and manage your digital wallet
- Communication: Send shipment updates, delivery notifications via email, SMS, or WhatsApp, and respond to your inquiries
- Service Improvement: Analyze usage patterns to improve our platform, services, and user experience
- Security: Detect and prevent fraud, unauthorized access, and other security threats
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Marketing: Send promotional offers and service updates (you can opt out at any time)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Delivery Partners and Drivers: Necessary shipment details (addresses, phone numbers) to facilitate delivery
- Payment Processors: Trusted third-party payment providers to process transactions securely
- Service Providers: Companies that assist us with email delivery, SMS/WhatsApp notifications, analytics, and infrastructure hosting
- Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, safety, or property
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted password storage using modern hashing algorithms
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data on a need-to-know basis
- Secure backup and disaster recovery procedures
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach as required by applicable law.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:
- Account Data: Retained for the duration of your account and up to 3 years after account deletion
- Shipment Records: Retained for 7 years for legal and regulatory compliance
- Payment Records: Retained for 7 years in accordance with financial regulations
- Communication Logs: Retained for 2 years
- Analytics Data: Retained in anonymized form indefinitely for service improvement
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
8. Cookies Policy
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic site functionality, authentication, and security
- Preference Cookies: Remember your language, currency, and display preferences
- Analytics Cookies: Help us understand how visitors interact with our platform to improve services
You can control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality of our Services.
9. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ. When we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: